Customer Satisfaction Survey

Customer Satisfaction Survey

Your feedback is invaluable, and your responses will directly impact our
ongoing efforts to enhance customer satisfaction.
What was the nature of your visit or contact with the county?*

Seeking general informationMeeting with a county staff memberApplying for a permitPaying a fee, bill or other chargeSubmitting a plan for reviewRegistering for a service or programRequesting a serviceApplying for a jobSeeking a volunteer positionVacation / VisitingOther
Was your contact:*

Interacting with a County Staff MemberVia telephoneUsing the county websiteOther
Which office/department did you contact?*
Employee Name
How would you rate your overall experience with the county?*

ExcellentGoodAveragePoor
Was staff courteous and helpful?

YesNo
Did we listen attentively to your request?

YesNo
Were you quickly referred to the right person or office to handle your request?

YesNo
Did we thoroughly answer your questions?

YesNo
Did we volunteer information on related questions you didn't know to ask?

YesNoN/A
Was the service or information provided in a timely manner?

YesNo
Did we offer other suggestions or alternatives to assist you?

YesNoN/A
Did we give you our undivided attention while assisting you?

YesNo
Did we follow up with you when necessary?

YesNoN/A
Please use the space below for additional comments. Your feedback and input is greatly appreciated. (Optional)
Would you like County staff to contact you regarding your response? If yes, please be sure to provide an email address and/or phone number below.*

YesNo
Name: (Optional)

First NameLast Name
Email: (Optional)
example@example.com
Phone Number: (Optional)
Please enter a valid phone number.Format: (000) 000-0000.
Please verify that you are not a robot*
Should be Empty: